
● Frequently asked
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Help · FAQ
Frequently asked. Honestly answered.
Five categories, 24 answers. If your question isn’t here, message us on WhatsApp and we’ll add it.
The toys
A single-piece 3D-printed character with built-in joints. No assembly, no batteries — bend it, pose it, fidget with it. Each one ships ready to play.
Each toy is printed as one continuous piece with internal pin-and-socket joints. The joints lock into place when you let go, so it stays in whatever pose you set. Built to flex 47 times before we’ll guarantee anything else; founder samples have crossed 800.
Plant-based PLA — corn-derived bioplastic. Food-grade, biodegradable, no chemistry homework required. Cream and charcoal hold their pigment after 12 months in a backpack (we tested).
Recommended age 6+. The pieces are 8–14 cm and the smallest joints are bigger than a 2cm choking standard, but flexi toys aren’t teething rings — keep them out of toddlers’ mouths. Ask the older kid in the room to demonstrate.
PLA is rigid plastic, not silicone. Drop tests on tile from desk height: fine. Sat on by an adult: depends on the spot. Backpack jostle: built for it. If a joint fails within 7 days, we replace.
Bundles & pricing
One flexi toy in the colour of your choice, in a recyclable kraft sleeve. GST inclusive. Ships from Chennai in 2 days.
Pick any 3 toys for ₹399 (about 11% off + a free keychain ring). Pick any 6 for ₹699 (about 22% off + free shipping + 2 keychain rings). Mix universes freely — the maths is the same.
Shipping is ₹49 below ₹999 cart total (or below the six-pack tier). Above that, free. No handling fees, no surprises at checkout. Cash-on-delivery has a small extra fee shown before you confirm.
No. Trio (3) and six-pack (6) bundles include free keychain ring(s) so you can clip a toy to a bag. We don’t add the ring to the toy itself unless asked — most people prefer the toy clean for desk display.
The kraft sleeve IS the gift wrap. Each toy ships in a small printed sleeve with a hangtag. Add a handwritten note (free) at checkout for orders over ₹399.
Shipping & orders
In stock items leave the Floor in 2 days. Delivery 3–5 days India-wide via standard courier; 1–2 days within Tamil Nadu. You’ll get a tracking link by SMS and email.
Not yet. We’re focused on the Indian market through 2026. International requests via WhatsApp — we’ll quote case-by-case for 50+ unit orders.
Yes — within 30 minutes of placing the order, message us on WhatsApp. After we hand to the courier, address changes are at the courier’s discretion.
Check spam first. Then WhatsApp us your phone number — we can resend the confirmation manually within minutes.
Yes. Click the WhatsApp button on any product page or message +91 63747 07691. We’ll send you a payment link and ship the same way as a website order.
Returns & care
7 days, no questions. If you don’t love it, message us on WhatsApp — we either replace or refund within 5 working days of receiving the toy back. Customer pays return shipping unless the issue is a defect.
Damp cloth, mild soap, no soaking. PLA isn’t waterproof — don’t put it in the dishwasher or leave it in a hot car. Layer lines are part of the texture; they’re not dirt.
Within 7 days: free replacement, just send a photo on WhatsApp. After 7 days but within 90 days: 50% off a replacement. PLA can crack if dropped on a hard edge — we’d rather you have a working toy than argue.
Each one is printed individually on the same printers, but the layer pattern is unique to that print. Colours are calibrated, the silhouette is identical, but micro-textures vary. That’s a feature, not a bug.
The studio
On the Floor — our 1,200 sq ft studio in Semmenchery, Chennai. Six FDM printers running 18 hours a day. We don’t drop-ship, don’t resell, and the design files don’t leave the studio.
Yes. Tue–Sat, 11:00–18:00. Walk-ins are fine; if you message ahead we can have a Bunny waiting.
Marvel and Anime characters use licensed sculpts where applicable. Animals, Sea, and original characters are house-designed in Chennai. Each PDP says which.
For one-off custom designs (your dog, your kid’s drawing): join the waitlist on WhatsApp. We open ~10 slots per quarter. For bulk orders or branded merchandise (50+): email or visit b2b.innova3d.in.
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